‘Always put yourself in the customer’s shoes’ was the most valuable advice I was given when starting out in the industry, especially when it comes to meeting customers’ expectations through excellent service.
Customer service however is not just about the way a retailer interacts with a shopper at the point-of-sale, or for example the way a wholesaler delivers to a business account.
Customer service however is not just about the way a retailer interacts with a shopper at the point-of-sale, or for example the way a wholesaler delivers to a business account.
It is more than that.
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